Frequently Asked Questions
Frequently Asked Questions
-What does ‘UA’ Stand for?
Our shoes listed as ‘UA’ stand for unauthorized authentic. Unauthorized authentic means that they were made in the same place and with the same materials as the original product, but sold by someone else.
To understand UA you will have to understand how the factories work ! To hype up the prices and create hype among the buyers top brands like Adidas , Jordans and Nike etc don’t ship all the sneakers. So many sneakers are left but they are of 100% Retail Quality these are UA Sneakers.
We only accept two {2} reasons for returns which are: (1) Wrong items shipped (2) Defective items.
-How and where do you ship from? We ship by DHL, FedEx, EMS from Hong Kong/Guangzhou/Beijing, China. For Germany buyers, we use RPX (DHL have the custom tax problem)
-How many days could I expect to receive my shoes? The shipping time usually takes 7-10 business days to arrive and occasionally faster, from the time when an order is placed with us.
Payment Failed Notice:
- “Do not Honor”: Your credit card bank refuse the payment, sometimes this happens when attempting international transaction online, call your bank or change another credit card that was used to pay an international online payment previously.
- “Not sufficient funds”: Please make sure you have enough money on the card, sometimes your credit card bank may charge a fee for currency exchange.
- “Restricted Card”: You need to call your credit card bank, or change another credit card to pay.
- “Failed”: Failed too many times, try to pay again after 24 hours. Or change another credit card.
- “Invalid Card Number”: Please check if the card number is correct.
- “Transaction not allowed for card”: Please contact your credit card bank, or change another credit card used pay international online before.
- “Exceeds withdrawal amount limited”: Please call your credit card bank.
- “Lost Card”: Please call your credit card bank, or change another credit card used pay international online before.
If you encounter any payment issue please let us know at solez4real@gmail.com
