Frequently Asked Questions

Frequently Asked Questions

-What does ‘UA’ Stand for? Our shoes listed as ‘UA’ stand for unauthorized authentic. Unauthorized authentic means that they were made in the same place and with the same materials as the original product, but sold by someone else.

To understand UA you will have to understand how the factories work ! To hype up the prices and create hype among the buyers top brands like Adidas , Jordans and Nike etc don’t ship all the sneakers. So many sneakers are left but they are of 100% Retail Quality these are UA Sneakers.

-What is the return policy? Our warranties last for 3 days after delivery and please note if 3 days has gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. For an eligible return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please note: Do not send your purchase back to the manufacturer.

Not Accepted:

  1. Items not in its original condition, has damages or missing parts for reasons which are not due to our error.
  1. Items that are returned after 3 days of delivery.
  1. I ordered the wrong products
  1. Changed my mind with the current order and want a different order, etc…  Your complete satisfaction with your order is our satisfaction.
  • “Do not Honor”: Your credit card bank refuse the payment, sometimes this happens when attempting international transaction online, call your bank or change another credit card that was used to pay an international online payment previously.
  • “Not sufficient funds”: Please make sure you have enough money on the card, sometimes your credit card bank may charge a fee for currency exchange.
  • “Restricted Card”: You need to call your credit card bank, or change another credit card to pay.
  • “Failed”: Failed too many times, try to pay again after 24 hours. Or change another credit card.
  • “Invalid Card Number”: Please check if the card number is correct.
  • “Transaction not allowed for card”: Please contact your credit card bank, or change another credit card used pay international online before.
  • “Exceeds withdrawal amount limited”: Please call your credit card bank.
  • “Lost Card”: Please call your credit card bank, or change another credit card used pay international online before.

Kindly email solez4real@gmail.com for return confirmation before sending in your item.

-What is the refund policy? Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at solez4real@gmail.com

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at, solez4real@gmail.com arrangement will be made to the closest delivery location to our warehouse for you to send it back. You will be responsible for paying for your own shipping costs for returning your item in which shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $100, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We only accept two {2} reasons for returns which are: (1) Wrong items shipped (2) Defective items.

Unacceptable reasons for an exchange are:

-How and where do you ship from?  We ship by DHL, FedEx, EMS from Hong Kong/Guangzhou/Beijing, China. For Germany buyers, we use RPX (DHL have the custom tax problem)

-How many days could I expect to receive my shoes? The shipping time usually takes 7-10 business days to arrive and occasionally faster, from the time when an order is placed with us.

-What should I do if my payment fails? Take note, you need to use a credit card to pay, not a debit card or a prepaid card.

Payment Failed Notice:

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